Terms of service
Terms of Service
Last updated: 17 September 2026
Welcome to The Book Berry Club. These Terms of Service apply when you use our website or purchase products from us.
By placing an order with The Book Berry Club, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.
About Us
The Book Berry Club is an independent UK online retailer offering curated children’s book and activity boxes.
Email: hello@bookberryclub.co.uk
Business address:
If you need to contact us about an order, please email us.
Our Products
Each Book Berry Club box is curated around a particular book and theme.
The book stated on the relevant product page is included in that box unless we clearly tell you otherwise before you place your order.
Activities, crafts and other extras may vary depending on availability. Product photographs are illustrative and are intended to show the style and type of contents you may receive. Colours, designs, characters and individual non-book items may therefore differ from those pictured.
Where a non-book item needs to be substituted, we will aim to provide an alternative that fits the theme and has a similar purpose.
Any important information about a particular box will be provided on its product page.
Age Guidance and Supervision
Our boxes may contain books, craft materials, toys or other activity items with their own age recommendations and safety information.
Please check the individual product information and packaging before giving an item to a child.
Children should be appropriately supervised when using the products in their box, particularly where an activity contains small parts or other items requiring adult supervision.
Orders
When you place an order, you are making an offer to purchase the products in your basket.
Once your order has been accepted, we will send confirmation to the email address you provided at checkout.
Please make sure your contact, delivery and payment information is correct before completing your purchase.
If we are unable to fulfil your order, for example because an item is unexpectedly unavailable, we will contact you and refund any amount paid for products we cannot supply.
Prices and Payment
All prices are shown in pounds sterling (£).
The total price of your order, including any applicable delivery charges, will be shown before you complete checkout.
Payment must be successfully completed before an order is dispatched.
Delivery
We currently deliver within the United Kingdom.
Available delivery methods, charges and estimated delivery information will be shown on our website or during checkout.
We aim to dispatch orders within the timeframe stated on the relevant product page. If there is a significant delay affecting your order, we will contact you.
Please make sure the delivery address supplied at checkout is complete and accurate.
Returns, Cancellations and Refunds
Your cancellation and return rights are explained in our Returns & Refunds Policy.
For eligible online purchases, you generally have the right to change your mind and tell us that you wish to cancel within 14 days of receiving your order.
This does not affect your rights where goods are faulty, damaged or not as described.
Please contact us before sending a return so that we can provide the appropriate return instructions and return address.
Product Availability
Products and boxes are subject to availability.
We may limit the number of boxes available for a particular release. If a box sells out, we are not obliged to accept additional orders until further stock becomes available.
Adding an item to your basket does not guarantee that it will remain available until checkout has been successfully completed.
Promotions and Discount Codes
From time to time, we may offer promotional codes or special offers.
Any additional conditions applying to a particular promotion will be clearly stated with that promotion.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
Intellectual Property
The Book Berry Club name, branding, original website content, photographs, graphics and original materials created by us may not be copied, reproduced or used commercially without permission.
Books, illustrations, characters, trademarks and products created by third parties remain the property of their respective rights holders.
Our Responsibility
We do not exclude or limit any responsibility where doing so would be unlawful.
Products supplied by us must meet the rights provided to consumers under UK law, including being as described, of satisfactory quality and fit for their intended purpose.
Nothing in these Terms of Service or any other Book Berry Club policy is intended to restrict your statutory consumer rights.
Changes to These Terms
We may update these Terms of Service from time to time, for example if our products, services or legal obligations change.
The terms that apply to an order will be those in effect when that order is placed.
Contact Us
If you have questions about these terms or an order, please contact:
The Book Berry Club
Email: hello@bookberryclub.co.uk
Business address:
Suite 772
80A Ruskin Ave, Welling DA16 3QQ